Business Of The Month

November 2008

Time Warner Cable has two Positions currently open in Richmond:

Installer

Job Description: Installation of Cable Television Services in Subscriber Homes.

DUTIES AND RESPONSIBILITIES:

Connects and disconnects cable, pay television and HSD services.
Performs upgrades, downgrades, pre-wiring and multiple dwelling installations.
Installs drops, outlets, converters, cable modems, digital terminals and other cable system devices subscriber homes.
Performs tap audits.
Reviews, completes and signs customer work orders ensuring that all paperwork is properly and accurately completed.
Checks subscriber television reception and properly tunes television set.
Maintains and stocks necessary materials and tools for company vehicles.
Recognizes, practices and ensures safety rules and procedures.
Performs all other duties as assigned.
May sell additional services and/or products to customers.
May collect converter deposits, installation fees, past-due payments and other customer payments.
May conduct CLI testing and complete repairs.
May perform minor troubleshooting and small repair problems back to the tap.
May assist Service Technicians.
May perform on-call duties during non-business hours.

PUBLIC RELATIONS: Extensive contact with Technical and Office personnel and the general public.

SUPERVISORY RESPONSIBILITIES: No supervisory responsibilities.

EDUCATION/EXPERIENCE: High school diploma or equivalent is required. Electronic experience or course work is preferred. Customer Service experience is a plus.

SPECIAL SKILLS, KNOWLEDGE AND ABILITIES:

Knowledge of company policies and procedures
Knowledge of cable products, programming choices and prices
Knowledge of basic electronics
Knowledge of radio procedures
Knowledge of basic mathematics
Knowledge and use of PC
Knowledge of safety rules and procedures
Proficient use of company tools and equipment
Good verbal, written and interpersonal communications
Ability to administer first aid and CPR
Ability to organize materials, tools and equipment
Ability to troubleshoot, solve and repair technical problems
Ability to interpret maps and navigate cities
Ability to respond quickly to system outages

MATERIALS AND EQUIPMENT USED: Company vehicle (with valid drivers license), company bucket truck, PC, two-way radio, hard hats, various size company tools and equipment which include, but are not limited to: screwdrivers, pliers, ladders, shovels, test meters, sweep gear, o-scopes, spectrum analyzer, waveform monitor, vector scope, signal analysis meter, bench sweep alignment equipment, locating equipment, signal generator, DVM, VOM and leakage detection equipment.

PHYSICAL REQUIREMENTS: Driving for long periods of time. Operating company bucket truck. Requires dexterity skills: digging, crawling, stooping and standing. Lifting and carrying up to 75lbs of company tools and equipment. Climbing on ladders, telephone poles and/or towers. Subject to encounter extreme weather conditions. Due to OSHA requirements for ladders and buckets, this position has a physical weight restriction based on the OSHA specifications of the equipment minus 25 pounds allowance for personal tools.

Employees are held accountable for all duties of this position

All applications must be completed online, no calls accepted!

In order to apply for this position you must be registered with the Office of Employment and Training. You may register online at http://www.oet.ky.gov/.

Please contact your local Office of Employment and Training for referral information.